Privacy Policy

This Privacy Policy explains how TrackYourTour (“TrackYourTour”, “we”, “us”, or “our”) collects, uses, shares, and protects information when you use our website, mobile applications, and related services (together, the “Platform”). By using the Platform, you agree to the collection and use of information as described here.

We collect the following categories of information:

• Account information — your name, email address, phone number, date of birth, and gender when you create an account or complete your profile.
• Booking information — details of the treks and tours you book, traveler names and details for co-travelers, dates, and any preferences you share with an operator.
• Payment information — transaction records and payment status. Card and bank details are collected and processed directly by our payment gateway partners; we do not store your full card or bank account numbers.
• Communications — reviews you write, messages to support, and any correspondence with us or with operators through the Platform.
• Device and usage information — IP address, device type, app version, and how you interact with the Platform, collected automatically to keep the service reliable and secure.

• To create and manage your account, and to verify your identity via OTP.
• To process bookings, payments, and refunds, and to share the necessary booking details with the operator you book with.
• To send booking confirmations, trip updates, and service-related notifications.
• To respond to support requests and resolve disputes between you and an operator.
• To improve the Platform, detect fraud, and keep our systems secure.
• To send you offers or announcements, where you have not opted out of receiving them.

We share information only where necessary:

• With the operator you book a trek or tour with, so they can fulfil your booking.
• With payment gateway providers to process transactions securely.
• With service providers who help us run the Platform (e.g. hosting, messaging, analytics), bound by confidentiality obligations.
• Where required by law, regulation, or a valid legal process.

We do not sell your personal information to third parties.

We retain your information for as long as your account is active or as needed to provide you the Platform. Booking, payment, and review records may be retained for longer where required for accounting, tax, or legal purposes, even after you close your account.

You can, at any time:

• View and update your profile information from your account settings.
• Manage or turn off promotional notifications from your notification preferences.
• Request deletion of your account, subject to us retaining records we are legally required to keep.

To exercise any of these rights, reach us through the Contact page.

We use reasonable technical and organisational safeguards — including encrypted connections and access controls — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Platform is not directed at children under 18. We do not knowingly collect personal information from children; a traveler’s minor co-travelers may be added to a booking by an adult account holder.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date below. Continued use of the Platform after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your data, please reach us via the Contact page.